Frequently Asked Questions (FAQs)
What types of books do you sell?
At ElsevBook, we specialize in physical pharmacy and pharmaceutical books only. Our collection includes pharmacy textbooks and reference materials such as drug guides, pharmacology references, clinical pharmacy books, and other essential academic and professional resources.
All books are sourced from trusted distributors and reputable publishers to ensure authenticity, accuracy, and quality.
Where do you ship?
We currently ship only within the United States.
Orders are delivered exclusively to U.S. addresses.
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery time within the United States:
2–5 business days
(Delivery times may vary depending on postal service delays or public holidays.)
How much is shipping?
We offer Free Standard Shipping on all U.S. orders.
There are no hidden fees.
Customers are responsible for return shipping costs only if the return is not due to our error (for example, unwanted items).
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your shipment until delivery.
What is your return and refund policy?
Physical books may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.
Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.
Please see our Refund & Return Policy for full details.
Can I exchange a book?
Yes. We offer exchanges for items that are defective, damaged, or incorrect.
Please contact us within 7 days of delivery to arrange a replacement or exchange.
What should I do if my order arrives damaged or incorrect?
Please contact us at contact@elsevbook.shop within 7 days of delivery and include photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.
How can I contact ElsevBook?
📞 Phone: +1 (704) 315-1367
✉️ Email: contact@elsevbook.shop
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 24 hours on business days.
Still have questions?
We’re here to help you with any inquiries about your order, product details, returns, or support.
- Phone Number: +1 (704) 315-1367
- Email: contact@elsevbook.shop
- Address: 11629 Cromwell Ct, Charlotte, NC 28205, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)